Abstract
Background: Good decision-making requires gathering and using sufficient information. Several knowledge translation
platforms have been introduced in Burkina Faso to support evidence-informed decision-making. One of these is the
rapid response service for health. This platform aims to provide quick access for policy-makers in Burkina Faso to highquality
research evidence about health systems. The purpose of this study is to describe the process and extent of the
institutionalization of the rapid response service.
Methods: A qualitative case study design was used, drawing on interviews with policy-makers, together with documentary
analysis. Previously used institutionalization frameworks were combined to guide the analysis.
Results: Burkina Faso’s rapid response service has largely reached the consolidation phase of the institutionalization
process but not yet the final phase of maturity. The impetus for the project came from designated project leaders, who
convinced policy-makers of the importance of the rapid response service, and obtained resources to run a pilot. During
the expansion stage, additional policy-makers at national and sub-national levels began to use the service. Unit staff
also tried to improve the way it was delivered, based on lessons learned during the pilot stage. The service has, however,
stagnated at the consolidation stage, and not moved into the final phase of maturity.
Conclusion: The institutionalization process for the rapid response service in Burkina Faso has been fluid rather than
linear, with some areas developing faster than others. The service has reached the consolidation stage, but now requires
additional efforts to reach maturity.